BOOKING TERMS AND CONDITIONS
DATA PROTECTION
This section provides information about the processing of your personal data in connection with the booking process.
WHO IS RESPONSIBLE FOR THE PROCESSING OF THE ACCOUNT HOLDER’S PERSONAL DATA?
Identity: CMO ARRENDAM SL (hereafter, «Vivente»)
VAT no.: B35970326
Registered office: Calle Olof Palme, 43 – Ground floor -Las Palmas de Gran Canaria 35010 – Spain
Data Protection Officer (DPO): you can contact our DPO via the following addresses: email: dpo@vivente.es
And at Calle Olof Palme, 43 – Ground floor -Las Palmas de Gran Canaria , 35010 – Spain
Stating the reference “Data Protection Officer”.
FOR WHAT PURPOSE WILL Vivente PROCESS THE PERSONAL DATA OF THE ACCOUNT HOLDER AND FOR HOW LONG?
We inform you that the data provided by the Account Holder are processed by Vivente for the following purposes:
To arrange any bookings and/or pre-bookings requested by the user.
To send confirmation of or documentation related to the booking made.
To send commercial communications on behalf of Vivente, when consent is granted to receive them.
WHICH USER DATA WILL Vivente PROCESS?
In order to correctly provide the services, Vivente will process the following data categories:
Identification data: name, surnames, nationality.
Contact data: e-mail address, telephone number.
Transaction data on goods and services at eó Hotels: Products and services purchased or about which you show an interest.
Accommodation preferences.
Economic, financial and insurance data.
Other data: data provided by the data subjects themselves in free text fields.
The data requested from the Account Holder are required for the correct provision of the services. Hence, refusal to provide said data will make it impossible to provide the services. In those cases where non-compulsory data are requested, this will be stated in the form itself.
Whenever the user provides third-party data, the user also declares to have obtained consent from said third parties and undertakes to provide the same with the information contained in the Privacy Policy, freeing Vivente from any liability in this regard. Nonetheless, Vivente may carry out periodic verifications to confirm this is the case by adopting any due diligence measures that may be necessary in accordance with data protection regulations.
WHAT ARE THE LEGAL GROUNDS FOR PROCESSING THE USER DATA?
The legal grounds for processing your personal data will be performance of the contract between the parties. The legal grounds for the sending of commercial communications will be the consent provided by the account holder.
The consents obtained for the above purposes are independent. As a result, the user may withdraw their consent for one of the purposes without affecting the other.
In order to withdraw said consent, the User may contact Vivente via the following channels: dpo@vivente.es
WITH WHOM WILL THE USER DATA BE SHARED?
The user data may be shared with:
Companies forming part of Vivente, all of which are engaged in the hotel sector, will need access to your data for the correct provision of the selected services.
INTERNATIONAL DATA SHARING
Our company does not engage in international data sharing.
DATA STORAGE
The personal data you provide will be stored for the duration of the contractual relationship and, upon expiry thereof, for the term of the limitation period applicable to any legal action that may stem from the same.
As regards the data for sending commercial communications, the data will be kept for as long as the user does not withdraw the consent provided. However, if consent is withdrawn, this will have no retroactive effect on the legal nature of any data processing undertaken previously.
PROCESSING OF THIRD-PARTY DATA
Whenever the Account Holder provides third-party data, the Account Holder declares to have obtained consent from said third parties and undertakes to provide the same with the information contained in this clause, as well as to inform Vivente of any change or update regarding said data.
RIGHTS OF ACCOUNT HOLDERS REGARDING THEIR DATA
You may exercise the following rights at any time and free of charge by writing to the e-mail address dpo@vivente.es with the subject reference of “Data Protection” and attaching a photocopy of your ID document:
Withdraw your consent for the processing and sharing of your personal data.
Obtain information about whether or not we process your personal data.
Access your personal data.
Correct any inaccurate or incomplete data.
Ask for your data to be erased when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Limit the processing of your data when any of the conditions provided for in data protection regulations are met.
Under certain circumstances and for reasons related to their particular situation, data subjects may oppose the processing of their data.
Request portability of your data.
Lodge a complaint with the Spanish Data Protection Agency via the following address – 6 Calle de Jorge Juan, 28001 Madrid – when you believe that the Data Controller has violated your rights under data protection regulations.
Data subjects may contact the Data Protection Officer at:
E-mail: dpo@vivente.es
Address: Calle Olof Palme, 43 – Ground floor -Las Palmas de Gran Canaria 35010 – España